• PK

    It asks a stupid question at the end to “confirm your identity”. The question is “three-three”. I have no idea how to answer it so it denied my request.

  • Brandon

    You had to add or subtract the numbers; in your example you would have typed in 0. Another example, seven-two – you should type in 5.

  • PK

    Thank you – I could not figure out what they wanted.