Dollar General Coupon Policy - How to use coupons at Dollar General -Living Rich With Coupons®

Dollar General Coupon Policy

Dollar General coupon PolicyDollar General Coupon Policy

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Dollar General Coupon Policy

Dollar General is pleased to accept Manufacturer’s Coupons and Dollar General Store Coupons at any of our more than 10,000 stores.  These coupons come from a variety of sources, including, but not limited to, newspapers, magazines, print-at-home (internet), direct mail, product packaging, and in-store coupon boxes.

Our coupon requirements are as follows:

Dollar General accepts Manufacturer’s and Dollar General issued coupons (Including internet coupons) that meet these requirements:

  1. Coupons must be original (no photocopies)
  2. Coupons must have a scan-able barcode or valid promotion code
  3. Coupons must have a printed expiration date
  4. Coupons can be redeemed only for items sold at Dollar General, and can be redeemed only for the exact same item (package weight, size, etc.)
  5. Coupons for free items are only accepted if a purchase is required to get one free
  6. Maximum of two coupons per item. One coupon must be a Manufacturer’s Coupon and the second coupon must be a Dollar General Coupon as long as neither coupon states that it is not valid with other coupons

 Dollar General will NOT accept coupons that:

  1. Are from other retailers
  2. Are expired
  3. Are internet coupons without a scan-able barcode and/or promotion code
  4. Contain the combination of an invalid barcode that won’t scan and promotion code that the register will not accept
  5. Are for “free” items, unless a purchase is required (i.e. Buy one get one free is acceptable)
  6. Do not have a “remit to:” address on the coupon

In addition:“Cash Back” will not be issued if the value of the coupon is greater than the purchase price of the item.

  • Jean

    I am still trying to find out if we are allowed to use the Saturday $5 coupon along with the Dollar General product coupons if the total after the coupons is still the $25 or $30 the coupon requires. I was told by an employee that they could not be used at the same time. Just trying to clarify so I won’t break any rules! Thank you!!

    • ann

      Yes u can but u have to use coupons before dey scan the $5 off or it won’t wrk. Then dey will have to start over and you’ll back up the line.

      • Julie

        My DG locations take the $5 q first then my other ones, Provide your dollars off coupon first before you present that you have other coupons.

    • keara

      of course you are! thats what its for to use on top of all of your coupons use your DG coupons first,then the manufacturer coupon and lastly use the 5 dollar coupon to make up your savings in total!

  • Anonymous

    They only let me use 3 coupons today : (

  • cat

    does anyone know how many of the same coupons can be used like i have 5 of the same coupon original not manufactures can i use them all or is their a limit

  • Marie

    Several of my Dolar Generals say “we don’t give anything away for free any more” I tried to use a $5 off 2 Head and Shoulders. There were some that were on sell for $2.50 each and they will not take the coupon because I would only end up paying tax. If my coupon is for the same value of the product can I use it? For example if I have a coupon for $1 off a $1 item and it is exactly what is specified on the coupon can they take it?

    • Julie

      I found if you try multiple DG locations, you will find the most coupon friendly locations and stick to those locations. I have 5 DG I pass on a daily basis and 3 of them are more friendly than others.

    • Anonymous

      both my dollar generals took the coupons got 20 for free :)

    • Anonymous

      mine took them

    • http://Livingrichwithcoupons Eileen

      Marie… I had the same problem. I ended up calling contacting their headquarters and the district manager told me the coupon is good. I went back and they started to give me a problem again but I called the district manager while there and they let me get them. I was only able to get 2 even though I had more coupons.

    • Gene

      No, as a Dollar General key holder and employee. I will tell you the they will not allow us to type in 2.50 off each item giving you a total of 5$ off the coupon is 5$ off the purchase of two, otherwise as buy one get one free at DG. If it is not in compliance with the coupon, they cannot and will not accept it.

  • crystal

    i went to dollar general today to use the $5 off 25 i bought 8 herbal essences shampoo’s and a paper towel to hit the 25 mark i hand the cashier over the $5 off 25 first and then the 4 $5/2 I noticed that she had to override the $5 off 25 so it would work then she tells me that my total is $7 and change i told her that one of my coupons didnt scan and she tries to tell me that she did and that she had to overide it to work and i told her no you had to overide the $5 off of 25 so she calls over an assistant manager and he starts to tell me that I wasn’t supposed to use those four coupons I was only supposed to use one because the coupon states “limit of four like coupons per household per day” I said okay but I’ve never heard that before I go to target, walmart etc and I’ve never been told that. So he keeps telling me that’s why It didn’t work and that I would have to do 4 separate transactions so that i can use each coupon. Isn’t that just crazy? has this ever happend to anyone?

  • Karen

    Does anyone know if dollar General accepts Gerber checks that I get in the mail. I was told by a chasier there that they don’t take them, but she sure didn’t ask her manager if they did. I didn’t want to argue with her because she goes to my church, but I also Don’t want to be takin advantage of!!!

    • D

      read the ‘check’, it may look like a check but may be a coupon anyway. I get look like ‘checks’ from Enfamil. There is a note on it that states how the cashier uses it as a coupon. HOpefully yous wll have the note also. or something to indicate it is a coupon….

    • Gene

      We do accept. All the cashier has to do is run it as a check in the register by hitting F2 after total?. It will Go through.

  • Prifafer

    Hello, I need to know if DG double Mfr coupons at all! Need answer soon, ready to do shopping!

    • Diva ona Dime

      Not in St Joe County, God Luck :)


      I checked with my local store and they do not double coupons.

  • Anonymous

    My question is,

    If I have a BOGO for herbal essence that says up to 4.99 will it be taking the whole 4.99 off? Can I use that with my $5/3 product if I am buying a total of 4.

  • C Taylor

    Attempted to use a $1.00 off coupon for Herbal Essence body wash, was told by cashier they could not accept It because the item was on sale. After calling cooperate she stated coupons cannot be used with some sale items. How are customers suppose to know the difference. Not stated in ad.

  • riley

    I use to be a astmanager for dollar general and we take all coupons except a coupon to get a item for free have to buy a item to get one they dont double.and u can also use a dg coupon and manf. Coupon on one item unless coupon says not to combine with any coupons.when i worked there we didnt give anyone a hassle for coupons bc coupons are the same as cash to us and everywhere but u might get someone who dosnt know there policy so jusy bring a copy with u and ask for a manager if the cashier still dosnt comply

  • Michelle

    DG is the very best at taking coupons!!!!! Get yourself together, do 4 sep transactions (duh, most coupons state 4 like coupons per day, 1 per transaction) I get a big cart, 4 little baskets. Let them ring the $5 off BEFORE your coupons when you shop on Saturday. The more knowledgeable you are the better you will be treated!!! Treat them with the MOST respect!!! They work hard and hate our coupons. Customers yell at them when we leave. How do I know??? Because I’ve seen it done! I give them coupons they can use repeatedly. Diapers, detergent ~ find out!! They will be happy to see you!

  • Norma

    When I do use coupons there. They don’t scan correctly. So the cashier will not accept them.

  • Nora

    Can I stack a B1G1 Free Manufacturer Q with a Dollar General B1G1 Free Q on the same item?

    • Kim

      Yes. I did this 3 days ago to get 6 Renuzit Air Fresheners. I live in Virginia.

      • kathy

        my store manager said I could only use 1 coupon per item-heads will roll

  • ale

    can i stack a manufacture coupon with a bogo?

  • Margaret

    This is the second time I have had a problem with your DG store in Blandon, PA regarding coupons. I purchased the items required and all the other requirements were met. The coupons did not make the items free either. The reason the store manager refused to accept the coupons id because there was a pricing mistake on their end both times and the manager had to correct the price. Once she makes any corrections to the register on an item (even though it is their mistake) she states the register will not accept a coupon on this item. What gives?? I have NEVER heard of this happening in any store. She blamed the home office. Please advise.

  • jenny

    If they don’t accept competitors then why does the match up list a comp coupon ugh this is confusing

  • Connie Nissen Behrends

    I have nothing but problems every time I try to use coupons at Dollar General. I even have a problem with the coupons that are taken directly off of the product at the time of purchase. Plus today when I used my 5.00 off of 30.00 they got upset with me because I gave them that coupon first and that then made it unable to do the other coupons correctly. They ended up voiding the whole thing and reentering everything and took off the coupons after each item and then at the end took off the 5.00 well that brought my total to 28.?? so they said I couldn’t use it. I said just a minute and went and got 2 packs of hamburger buns to make it come to over the 30.00. I was told before as long as it is 30.00 before any coupons it would be fine. I don’t like how the manager treats me and acts like I don’t know what I am doing. I try to explain certain things to her and she gets on the defensive. Then she tried to tell me that I could not use 10 coupons for the same product when I was buying 10 of the product. I told her that on the coupon it says 1 coupon per purchase and she said no that means 1 per shopping trip. I then got upset and said I will get your policy out and and she said I will let it go this time. I was furious to say the least. I am still going to shop there because it it the only Dollar General in this area. I saved 55.00 with my coupons so it was worth going there but I just hate the hassle of dealing with her attitude.

    • LivnDeadGirlXx

      People are so rude and snotty when you go to the store with coupons. They treat you like you’re a criminal.

      • carrie

        chose either a guy or older woman they usually have the most patience. hope this helps.

    • Charlene Thorp Pingitore

      Dollar General coupon has to be taken off first after items are rung up, mfr coupons after. Cashier’s are a high turn over, training is always a fail, in addition, they are using antique register’s that gives everyone a hard time!

  • pinklover23

    I had problems with the B2G1 Free because it was on clearance they said they could not take the coupon. I was late for work so I didn’t want to try and explain the process to the store manager.

  • Jessica Carter

    I am so mad right now (maybe Im wrong) I was just on the phone with DG corporate for 30 minutes and they ended by telling me they DO NOT accept coupons if the item is on ANY kind of SALE?! Please tell me Im not crazy and someone did NOT want to make the store look wrong?!

    • Ivette

      That is crazy! It makes no sense why they would not accept coupons for items that are on sale. I have never heard of that from any store! I went yesterday to buy a few items and I was told by the manager that I could not use manufacturer coupon and store coupon on an item even though it is in the policy right here that you can. Every other major store like Target. Publix, CVS, Walgreens has no issues with their employees and the coupon policies. The company would be making more money if they were coupon friendly. I guess I will keep shopping in other stores.

      • Nicolle Singleton

        The same thing also happen to me. I was told by the cashier and also the corporate customer relation department that they do not accept coupons on a sale items, which makes no sense to me.I do not see it on their policy and I was using a manufacturer coupons. Very disappointed with them.

  • UDKM

    Policy #6 in the accecpted area is confusing me. Are they saying that if i have 3 coupons for 3 of the same items i can only use two coupons for the 3 same items?

    • Brandi

      They are saying that you can only use 2 coupons for 1 item (1 manf. q and 1 store q)….

  • elle

    I’m a cashier at dollar general and my manager will accept coupons the register will not scan only if the product matches the description on the coupon its self. other stores in my district wont take coupons that dont scan which is okay since its following the policy. Its all up to the store manager really and the manager should take a manufacturer coupon and a store coupon if they give you a problem call corp. Dollar General is very strict with its employees about the mistreat of customers.

  • suzie p

    Not true just left and because the item was on sale they would not take the coupon

  • viki

    does DG double their coupons…it never says

    • Mechelle Fox Hunt

      No. They do not double any coupons.

  • kelly

    why dollar general don’t accept manufacture coupons on products that are on sale their coupon policy don’t said anything about that..

  • Tammy

    I was informed today at my local Dollar General that they would no longer except coupons for items on sale, & I even had Dollar General Coupons. Has anyone else had this to happen?

  • Ray

    how do I use a dollar coupon off colgate toothpaste at dollar General to get them free im new at this

  • LivnDeadGirlXx

    Can I use coupons online? I think its ridiculous that you have all these coupons and I cannot use them on my online purchase. Unless I can but you dont make it easy to figure out.

  • liz

    I was told if the item is already on sale,i can’t use the coupon because it would be like double couponing. I had a buy two get one free on pizzas. is this true.

  • Amanda

    Do they double the coupons there ?

  • carrie

    i was at a dollar general and manager said they don’t accept bogo coupons 159th and cicero ave. oak forest,illinois. i think he just didn’t want to be bothered by the coupons (very young man). Even customer behind me questioned why not? I was inexperience at the time but now I will not shop there.

  • Roxanne

    using coupons at DG is so frustrating! I have coupons that were $2/2. Each of the items at DG were $1. However, when they rang coupon, it only took .35 off of total. what? Mgr told me they wouldnt accept because it made item free. Coupon policy states they will only not take FREE coupons, and other than that they just do not do overage. Not happy

  • missy4058

    I tried to use coupons from the manufactures website and they would not let me use them. I lost $7.00 off from them not accepting those because they printed from the internet.

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